What are my delivery options and how much do they cost?
We offer free delivery for first-time orders, and from time to time we may offer free delivery for customers who spend more than a specified amount on their orders.
In general: 3rd party Courier (standard delivery within 3 – 5 working days): R99 in Gauteng and R149 to anywhere in the Republic of South Africa. Spend R500 or more and delivery is FREE in GAUTENG ONLY.
International courier rates may vary depending on destination, dimension and weight. We will need to quote on the appliable rate for you. Please note that it is your responsibility to to be aware of any restrictions that might apply to the Goods entering your Country. We are no liable in anyway for Goods being confiscated by your local Customs Authority or for any duties that they may impose.
How do I know when my order is on its way?
You’ll receive three emails from us when you place an order on our website. First, we’ll confirm that we’ve received your order. Then, we’ll confirm that your order is being processed. When your order is on its way to you, we send you an email to confirm that your order has been delivered.
My order has not arrived when I expected it to, what can I do?
Please contact us on firstname.lastname@example.org and we will investigate. Remember to include your order number.
How do I cancel an order?
Allow us to help you with this, please contact us for assistance on email@example.com. Remember to include your order number.
What happens if items are missing from the delivery but listed on the invoice?
This should not happen. Your delivery invoice should reflect exactly what has been delivered. Please contact us and we will rectify this.
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In the case of an urgent query, please contact our head office on 011 794 6638.
Office hours: Mon – Fri 8:30am till 5:30pm.